NPS Is Here To Help!

Thank you for your interest in NPS. If you want to place an order or have a question about one of our products, we would like to hear from you. Please call us, send us an e-mail at We have a Customer Support Team and a Sales Team dedicated to processing your orders and answering any questions you may have, in a thorough and timely manner.

NPS Sells through Distribution only—if you are an end-user requesting any information regarding our products we encourage you to contact one of our Customer Service Representatives to find an authorized NPS distributor nearest you.

How can I get current pricing/product information?

Please call our Customer Support Team Toll Free at 800-558-5066 and a Customer Service Representative will assist you in any way they can.

If it is after normal business hours, please leave a voice mail message and someone will get back to you within 24 hours.

How do I locate an MSDS document?

You can find an MSDS document by a variety of methods, they are as follows: search via our website email or call a customer service representative, or contact us directly to request a copy.

What is your return policy?

We have a 100% satisfaction guarantee on all of our products. Please see our complete return policy at the bottom of the Customer Service Policy here

When will my order ship?

Standard towel & tissue products have a 5-day lead time. Custom products typically have a two-week lead time.

What if I need the status of my order?

Call our toll-free number or email us and a Customer Service Representative will provide any information regarding your order.

What if I need a product sample?

We can respond quickly to any and all sample requests on stock products. Please contact a Customer Service Representative for more information about our sample program.

We Are Interested In Your Feedback

Please call or e-mail us with any questions or comments you may have. We are here Monday through Friday from 7:30 AM to 4:30 PM. If you are calling after hours please leave us a voice mail message and we will return your call within 24 hours.